February 29, 2024

What Makes a Business Hero

On this episode of the Gross Profit Podcast, James Kennedy sits down with Steve McLeod, Founder of Feature Upvote, a platform revolutionizing customer and team feedback. Steve delves into the concept of “business heroes” – but with a twist.
Gross Profit Podcast
The Gross Profit Podcast
What Makes a Business Hero
Loading
/

Show Notes

Welcome to another insightful episode of The Gross Profit Podcast with your host, James Kennedy. Today’s episode, titled “What Makes a Business Hero”, features an engaging conversation with Steve McLeod, Founder of Feature Upvote, a platform revolutionizing customer and team feedback.

In this episode, James and Steve delve into the concept of “business heroes” – but with a twist. They discuss influential figures in the business world who may not be the usual headline-makers, yet have made a significant impact on their entrepreneurial journey with their unique approaches and successes.

Key Topics:

  1. Redefining Business Heroes: Steve and James share their personal business heroes, shedding light on less conventional but equally impactful figures in the business landscape.
  2. Lessons from the Unconventional: Explore the winning ways of these unique business heroes and how their paths have influenced Steve and James.
  3. The Philosophy of Feature Upvote: Steve discusses the ethos behind Feature Upvote, focusing on its commitment to being stable, self-funded, and low-stress.
  4. A Unique Approach to Growth: Understand the importance of modest growth and maintaining a healthy work-life balance, as emphasized in Feature Upvote’s company policy.

Episode Highlights:

  • “Steve, can you share how your business heroes have shaped your approach to founding and growing Feature Upvote?”
  • “Let’s talk about the unconventional path to success. How do these lesser-known heroes inspire you differently than mainstream business figures?”
  • “Feature Upvote’s ethos is intriguing, especially in today’s fast-paced tech world. How has focusing on being low-stress and self-funded shaped your company culture and product development?”
  • “In adopting your own product internally, how has this influenced the evolution of Feature Upvote?”

Feature Upvote, under Steve McLeod’s leadership, has become a mainstay in gathering customer feedback, distinguished by its stress-free company culture and steady, sustainable growth. Established in 2017, it is a testament to the success of a company that values steady progress and genuine customer satisfaction over rapid, unsustainable expansion.

Talk by Laura Roeder

The Gross Profit Podcast

More Episodes

Merushka Chetty

Vincent Biscaye – Why Food Startups Fail (Finance Secrets)

In this episode, James Kennedy sits down with Vincent Biscaye, founder of Two Step Advisors and former commodities trader who walked away from a high-flying career to help entrepreneurs build real, sustainable businesses in CPG (especially food & beverage). Vincent shares how growing up across multiple countries shaped his leadership style, why finance in CPG is uniquely brutal (and why so many brands get blindsided), and what founders must understand about working capital, distributor deductions, promotions, and inventory accounting. They also unpack the fundraising reality for beverage brands, the pivot Vincent made from building a cold-pressed juice brand to launching his advisory firm, and the exact stage where fractional finance support becomes a game-changer.

Listen Now »
Merushka Chetty

Rachel Phillips – Lawyer Turns CEO: Building a 52-Person Accounting Firm

In this episode, James Kennedy sits down with Rachel Phillips of Fully Accountable – a trained M&A attorney who now helps lead a 52-person outsourced accounting and CFO services firm. Rachel shares how a background in competitive Irish dancing shaped her endurance and consistency as an operator, why she chose entrepreneurship over a traditional law career, and how Fully Accountable evolved into a metrics-driven, values-led team built for modern businesses. They also dig into 13-week cash-flow forecasting, budget discipline (without rigidity), purchase orders as a control mechanism, and what founders should know when preparing to sell a business.

Listen Now »
Merushka Chetty

Phil Trowler – The $1M Surprise Invoice Crisis

In this episode, James Kennedy sits down with Phil Trowler, financial strategist and early finance leader at Olipop, to unpack the realities of scaling a high-growth CPG brand and why storytelling, cash-flow foresight, and purchase-order discipline can make or break a business. From Phil’s unconventional journey through EY, government finance, and Silicon Valley startups, to hard-earned lessons from hypergrowth, inventory risk, and sales forecasting, this episode is a masterclass in strategic finance for founders navigating rapid expansion.

Listen Now »