December 21, 2023

Josh Ho’s Golden Guide to Referrals

On this episode of the Gross Profit Podcast, James Kennedy sits down with Josh Ho, CEO & Founder of Referral Rock. Josh’s platform is renowned for its effectiveness in streamlining and automating referral programs to spur business growth.
The Gross Profit Podcast
The Gross Profit Podcast
Josh Ho's Golden Guide to Referrals
Loading
/

Show Notes

James Kennedy is joined by referral marketing expert, Josh Ho, CEO & Founder of Referral Rock. Josh’s platform is renowned for its effectiveness in streamlining and automating referral programs to spur business growth.

In this episode Josh unravels the psychology behind referral hesitancy. He shares invaluable insights into common barriers that businesses face in referral marketing and offers strategic solutions to transform lukewarm referral rates into remarkable success stories.

What You’ll Learn:

  • Understanding Referral Hesitancy: Explore the psychological factors that hinder customers from making referrals and how to effectively address them.
  • Boosting Referral Rates: Josh provides practical tips on removing blockers and enhancing the effectiveness of referral programs.
  • Referral Rock’s Impact: Gain insights into how Referral Rock’s tools and strategies have helped businesses turn their customers into enthusiastic brand advocates.

Episode Highlights:

  • “Josh, let’s delve into the psychology of referral hesitancy. What are the common barriers, and how can businesses overcome them?”
  • “Can you share some successful strategies that have helped businesses move their referral rates from mediocre to marvelous?”
  • “In your experience, how significant is the role of automation and technology in enhancing referral program success?”
  • “What are some standout features of Referral Rock that aid businesses in maximizing their referral potential?”

Josh Ho is not just a CEO; he is a pioneer in the field of referral marketing. His approach goes beyond mere business tactics; it encompasses a deep understanding of customer behavior and the leveraging of technology to build strong, referral-based customer relationships.

Tune in to this enlightening episode of the Gross Profit Podcast, where “Josh Ho’s Golden Guide to Referrals” offers a masterclass in transforming your business’s referral approach from hesitant to highly effective.

This podcast is tagged under:

The Gross Profit Podcast

More Episodes

Merushka Chetty

Rachel Phillips – Lawyer Turns CEO: Building a 52-Person Accounting Firm

In this episode, James Kennedy sits down with Rachel Phillips of Fully Accountable – a trained M&A attorney who now helps lead a 52-person outsourced accounting and CFO services firm. Rachel shares how a background in competitive Irish dancing shaped her endurance and consistency as an operator, why she chose entrepreneurship over a traditional law career, and how Fully Accountable evolved into a metrics-driven, values-led team built for modern businesses. They also dig into 13-week cash-flow forecasting, budget discipline (without rigidity), purchase orders as a control mechanism, and what founders should know when preparing to sell a business.

Listen Now »
Merushka Chetty

Phil Trowler – The $1M Surprise Invoice Crisis

In this episode, James Kennedy sits down with Phil Trowler, financial strategist and early finance leader at Olipop, to unpack the realities of scaling a high-growth CPG brand and why storytelling, cash-flow foresight, and purchase-order discipline can make or break a business. From Phil’s unconventional journey through EY, government finance, and Silicon Valley startups, to hard-earned lessons from hypergrowth, inventory risk, and sales forecasting, this episode is a masterclass in strategic finance for founders navigating rapid expansion.

Listen Now »
Merushka Chetty

Susanne IJkema – How to Exit When Your Back’s Against the Wall 

In this episode, James Kennedy sits down with Susanne IJkema-Hilgenkamp, Regional Director at The CFO Centre / CFO Center and a fractional CFO based in the Netherlands, to unpack what great stakeholder management really looks like – especially when the stakes are high. From boardrooms that include government and global corporates (including a joint venture where the CEO of the board was the Crown Prince of Brunei) to fast-moving SMEs, Susanne shares how to avoid surprises, align shareholders, and guide major decisions. They also dive into a compelling exit story: helping a 79-year-old founder sell urgently due to health reasons – without selling from a position of panic.

Listen Now »